2658 Reviews Found
Confirmed Sales Customer
I traded in my old truck and y'all did not pay it off so now the Finance company is telling me I have to make a payment on a truck i have not owned for 4 weeks and if i don't might credit score will drop and it will say im late and nobody at your dealership is doing anything about it and if this happens to me i will sue your dealership and im extremely mad about this and many other things About Sterling Mccall Company's
William B.
HOUSTON
Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
Was this review helpful?
Confirmed Service Customer
My tires weren't roated and I called the day to advise that they weren't done nobody ever returned my call, won't take my vehicle to service any longer
Betty R.
CONROE
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We hope you are willing to give us another chance. Please reach out to us at (281) 397-8600 so we can work towards a resolution.
Was this review helpful?
Confirmed Service Customer
They keeped mistaking the truck info with my other truck .. Miles where ok but year and vin # where wrong i told them several times and they kept putting the wrong info even the address was wrong
Emerico E.
SPRING
Business Response
When you have an opportunity, please reach out to us at (281) 397-8600 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Was this review helpful?
Confirmed Service Customer
I bought my truck in July of last year. It's been in your shop 6 times to get the transmission fixed and it still not fixed. I have to bring it back for the 7 time when I have time to bring it. So yes I'm about tired of trying to get it fixed. Im fixing to mess my credit up and return the truck back to the company.
Joshua S.
CLEVELAND
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to speak with you directly so that we can address your concerns. Please call us at your earliest convenience so that we can fix these issues.
Was this review helpful?
Confirmed Service Customer
Wasn���t Informed about progress of truck and it had to stay an extra day. Website put option for rental car but was told not available when I got there so had to find another vehicle
Jed J.
SPRING
Business Response
Please reach out to us at (281) 397-8600 when you can so we can address this situation directly. Thank you and have a great day.
Was this review helpful?
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Was this review helpful?
Confirmed Service Customer
They left a bag with a Starbucks coffe in the back of my seat . It was the glass ones , when I gave them my car it was clean and they return it to me with trash bad service !
Eduardo S.
HOUSTON
Business Response
We strive for excellence, and are disappointed to hear that you received anything less. When you have an opportunity, please reach out to us so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Was this review helpful?
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! We look forward to helping again in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
Salesperson Brent Treybig is a very courteous person. He made my daughter and granddaughters very comfortable. Mr. Treybig explained everything about the Chevy Traverse. Showed is various models and color. Financing was also a very detailed information Given us. Of anything was not clear to me Mr. Treybig took time to explain until I was comfortable.
Sharon I.
SPRING
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Take care!
Was this review helpful?
Business Response
We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
On time. Professional personnel.Great pricing
Deliasynthia C.
HOUSTON
Business Response
It is important our customers feel completely confident with the customer service they receive and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us!
Was this review helpful?
Confirmed Service Customer
Took care of a part that we were waiting to come in. Service is always great. Thank you Ken for making my visit a good one.
Corelia H.
HUMBLE
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
We love hearing from our guests and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Have a great day!
Was this review helpful?
Confirmed Service Customer
After 6 months of trying to get my car in and then having to showing up, I finally got half of my problems resolved.
Camryn B.
SPRING
Business Response
Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
Was this review helpful?
Business Response
We love hearing from our guests and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Have a great day!
Was this review helpful?
Business Response
We appreciate your high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (281) 397-8600 at your earliest convenience. We hope to hear from you soon.
Was this review helpful?
Business Response
We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Great service wish that my wait time wasn���t so long considering the fact that I made an appointment
Brittany A.
spring
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and we hope that you don���t hesitate to call us if you���d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Service Customer
Everything went well, it was an emergency and I was attended even I had not appointment. I was informed on time of everything and the Uber is a very good idea.
Francisco V.
SPRING
Business Response
Thank you for the five-star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, please let us know - we are happy to help!