I really appreciate everything that was done for me. However, the wait time was a bit extreme. My appointment was for 7 am, the service agent knew I was waiting on my vehicle, but it wasn't done until after 2 pm. Even then, I had to go to my service agent to follow up with the status of my car. It's almost seems unnecessary to make an appointment if I still had to wait that long. My service engine light was on, and I needed an oil change. I brought my car in the week before, and was told they needed to order the part for my engine light. I received the call that the part was in, and scheduled the appointment to have my catalytic converter switched out. If they knew what the problem was, and the part had come in, I didn't understand why it took over 7 hours to fix. Granted, I'm not a mechanic, but the wait time seemed a bit excessive.
I would like to thank Mr. Javier and Mr Amadou Sow . There professionalism was a 10 . The information they provided and the tour of the Sterling McCall inventory was awesome. I’m going to recommend all my friends and family to Sterling McCall
Service in store was excellent except for the long wait. I tried to call ahead for an appointment but could not get a person on the line . after waiting and waiting and tired of hearing how great they are, I hung up and went to the store. Arrived at 7:30AM for an oil change and tire rotation and had to sit and wait for 2 hours. I decided then to never go to the dealership again for routine maintenance.
Devin, Brady, and John worked together to get me a great deal and everyone treated me like I was an extremely important customer. Devin worked for me on the deal, John explained the financing process carefully and thoroughly. Brady did a great job when I took possession of the car telling me about all the features. Thank you for helping me buy my new 2019 Blazer!!! I love it!
Justin Schlumpf did a great job he was very nice and understanding. The black guy who assisted him was also awesome. They never gave up and didn’t try to push me into a vehicle. They brought up various vehicles for me to choose from. Justin even helped me when I would text him about other stuff regarding the truck.
Made appt. for 7/19/19 to have a noise from truck rear end of my 2015 Silverado checked out. After about two and a half hours I was told that the wheel bearings were making the noise, the parts were not on hand and since it was Friday afternoon they would not be to order the parts till following Monday. I had no transportation so I chose to not leave vehicle then and return on Monday. On Monday I was told that no loaner vehicles were available and was told a vehicle would be available on Tuesday. Rescheduled appointment for following morning at 7:45. On 7/23/19, I received a text message saying Service Manager said they would not be able to provide a loaner because of year and mileage on vehicle. The service to be performed was still under manufacturers warranty. Needless to say that I will no longer be patronizing this dealership for any service as their k-hour rate is at an unheard of $158.00 per k-hour.
Roland, we would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
Attention to detales, if you rotate my tires the one you replaced shouldn't be in the same place it was when I came in. I shouldn't be the one that has to point it out, the shop guy should beable to follow the list of work and the service guy should be double checking the work
I have a 2017 Chevy Cruze Premier & Service is 10x faster now that they have converted to Sterling McCall .....before even with an appointment I waited 2hrs for n oil change, this time it was 2hrs for 3 different services.....my service advisor was Elizabeth Schmolt n my car feels brand new again