Customer Reviews

Representatives told me one price and charge me a higher price

On this visit, it took 2 hours and 15 minutes to do an oil change and tire rotation. Then Chevrolet sent me a coupon which I presented at dropoff area and service advisor said it was only for 5qts and my vehicle takes 8qts. I thought okay i just pay for the extra 3. Coupon was for 24.99 oil change and tire rotation and I ended up paying $61. At least he gave me discount orig price was $75-$79. I paid over $45 for the extra 3 qts of oil. I think thats a ripped off for 3 extra qtrs, Specially with a coupon. Honestly I dont think I will be back for an oil change. If Chevrolet know I bought a vehicle that requires 8 qtrs dont send me useless coupons, then have me waiting for 2 hours there. Honesty and loyalty is my motto, I had a Ford for over 13 years and never service it at a different dealership because coupon sent to me or sometime I at dropoff the service advisor tells me we have this offer for you today because of your loyalty no coupon required. Plus it took them less than an hour. I might give it a second chance and I will make the appointment instead of walk in. I hope the $50 price shown does not turn into $80 oil change and another 2 hours wait.

My I left my vehicle for 6 hours and did not get washed even though I asked the advisor to wash it.

Visit 3 times in a week to try to get oil change went Friday around 3 said they not taking any more, to come Saturday. Went Saturday full appointment first went Monday morning was able to get oil change. Looked at bill and was getting charge for 8 quarts when mine takes 6. I tell the guy to take the 2 extra quarts of oil out before it starts foaming and damage my engine he said we only put 6 so why are you charging me 8. I come here once a month for the 5k oil and rotation due to my job I work 2.5hrs away or 270mile round trip daily for 28 days out of the month so it's hard for me to make appointment.

Ken Myer is my Representative, and has always kept me informed on my vehicle and my experience with the Dealership has always been Great. Thank You

My advisor Jerimiah was outstanding. He kept me abreast of the work performed on my vehicle he was also very polite and professional

When u make a appointment it takes a service technician at least 20 to 30 minutes after your appointment time, you make a appointment for a reason but every time I make an appointment it���s the same results sitting waiting

I was there for an oil change. I was in and out, no recommendations, and they wash my vehicle. Great customer service!! I will always be a Sterling McCall lifer!!

They were friendly and nice.

The only bad review I have is that they didnt wash my car when they said they would and the sticker for the oil change was made for 102K when my car is only at 43K. I know my oil needs to be changed every 3K miles. So I went back and go that changed. Before this issue, i never had an issue. My car was always washed and the sticker was correct.

My Service representative was Awesome,way better then Sergio

My consultants Shawna and Jeremiah Hunt were rude, and unconcerned, my quote for my repair I was told would take an hour and would cost $165.00, I chose to go somewhere else it took them 2 minutes because the part was a snap on and they didn't charge me anything, so needless to say I will never come back. Terrible people,only the outside guys were helpful and cordial and helpful. I can't believe you would treat your customers with this much disrespect.

My experience was pleasant, the tech that assisted me was knowledgeable and was able to identify what was wrong with my vehicle in a timely manner. The only draw back from my visit was that most of the staff was not wearing a mask or face covering when interacting with clients. It is clearly posted throughout the facility that they are required for the costumers to wear them, but the majority of the staff members were not adhering to the rule.

I arrived an hour early, they took my car in and got me out in a reasonable amount of time. A job well done.

Excelente an fast job

Will never utilize sterling McCall Chevrolet for any service or vehicle purchase ever again. Extremely poor customer service. Scheduled an oil change, normally I would change myself but had a few free ones according to their service department as I purchased the new vehicle from them a few months prior. Called on Monday to schedule service, confirmed with their call center at the time that it would indeed be free. They confirmed. 12k miles or 1 year. Still well within that. Thought good to go. Once again this place is a haul for me and I would have done it myself if not for being free. Dropped off today. Once again mentioning that I purchased the vehicle there and that it should be free. Said all good and sent me on my way. Get a call a few hours later indicating that it was done but it would NOT be free. I���m a bit dumbfounded but figured they would correct their error in the name of customer service. Explained my position and that the person I spoke to on Monday said it would be free. This isn���t the only person that told me this but the only one I had some evidence of. They said they would get back to me. Sergio calls me back indeed indicating that they spoke to the person I had spoke to and that yes they gave me incorrect information. The best they could offer was a coupon. I relented and accepted, not happy at all but what could I do? They had the vehicle and already performed the service. I relied on this information provided by their call center. They kept trying to push the mistake onto the call center but guess what sterling McCall, it���s your call center! It���s not my mistake and they should have clearly eaten it as it was their fault. As I said at the beginning, never, EVER, will I purchase another vehicle from this dealership. It���s small potatoes but it���s the principle of the matter. They did everything possible to not own up to their mistake, only partially relenting after confirming their error internally. I suggest you look elsewhere as well.

I was greeted with a welcome. I was explained what was gonna be done to my vehicle. I was escorted to the waiting area after asked did I need a ride or would I be waiting. Great customer service

I had been told before if you make an appointment for an oil change that you would get out in a short time. on Saturday I took my Chevrolet pickup in for and oil change and waited on it, took over 1.5 hours. My invoice stated that they checked and adjusted tire pressure, when I left the dealer tire pressure was 27 lbs in right front, 34 lbs in right rear, 34 lbs in left front and 32 lbs in left rear. On Monday I had driven 22 miles since the oil change. Message came on dash stating low oil level. Upon checking the oil level there was no oil on the dipstick. Called Sterling McCall. waiting on return call from Manager.

Don���t go in service department at 5:00 they do a half a job and leave bolts that���s just a little hard to get to out

I���ve filled out 1 survey already gave it a ���5���. Problem is I have a $10.00 voucher it wasn���t honored because my oil change was $19.95, no where did it state that An amount of money had to be spent in order for the voucher to be honored. Now I���m going to loss voucher because you wouldn���t honor it. I���ve purchased cars from Munday fir years and loosing me for $10.00.������������