1911 Reviews Found
Confirmed Service Customer
I bought a 2016 Chevy Traverse in 2016 Sterling McCall Chevrolet located at 17800 North Fwy., Houston, TX 77090 and always had my truck serviced at this dealership. Recently, I started having problems with my truck stuttering so I reached out to the technicians at Sterling McCall informing them of this problem and a technician rode with me so he could see for himself what I was referring to. After riding with me and diagnosing the truck, he told me the stuttering was due to a crack in the motor mount and that my truck also needed to have a tune up which would resolve this problem (the stuttering) so I agreed to have them repair these things. A day after these things items were repaired, I noticed that the truck was still stuttering so I brought it back to Sterling McCall Chevrolet only to be told after diagnosing it again that they really didn't know what the problem was because all of the test that were performed didn't show there were any problems. He also told me that it could be the transmission but they weren't sure and that it could cost me thousands of dollars to repair. I recently decided to do some research of my own to find out why my truck was stuttering and found that the Chevy Traverse did indeed have issues with the transmission "stuttering." I called Sterling McCall today to speak with a technician about this but no one answered so I left a voice message and have not heard from anyone yet. This is totally unacceptable! Why during all of the diagnoses were performed on my truck, as well as, having the technician do a ride-a-long with me wasn't this problem brought to my attention? I feel duped, misused and totally disrespected! I will never purchase another vehicle from this dealership again!
Bretagne L.
HOUSTON
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Service Customer
I had an appointment. It was a 2 hour wait just for an oil change. A little disappointed about how long it took. Plus I did not get a car wash. I have in the past. But did not want to ask about since it took such a long time for an oil change.
Douglas M.
HOUSTON
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
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Confirmed Sales Customer
I was lied to by the car salesman Zach Johnson and also by the finance person pleasant Abraham, the one thing I asked for during making the deal they kept saying yes and yes and after all the signing it was a lie the sad part is this is the second time I go to this dealer but I think I���m done
Gerardo G.
BAYTOWN
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Prompt, professional and courteous service.
Brian B.
MONTGOMERY
Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Jeremiah is a very respectful and straight forward advisor. He is the kind of guy you need in your service department
Jerry W.
HOUSTON
Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Y'all were not able to duplicate the problem. My 1999 chevy express van would fall dead sometimes when idling or it makes u think it is going to fall dead. When I drove it to the dealership it fell dead. It started right back up. I drove my van to Lake Summerville and the wrecker had to pick it up.
Marion D.
HOUSTON
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Way to long for an oil change and tire rotation especially when you have set up an appointment
Donald C.
SPRING
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Excellent customer service. I waited less than a hour for my oil change.
Magaly M.
HOUSTON
Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
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Confirmed Service Customer
My service agent, John Elltom, was fantastic. He told me everything I needed to know about the service with speedy updates and he made sure the service was completed on time! My truck is running like new and I am 100% satisfied with the service done!
Thomas B.
THE WOODLANDS
Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
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Confirmed Service Customer
My car stayed in the service department for 26 days and up on returning nothing was fixed but I was out. $1,292.00and my warranty was out $5,625.00 I felt cheated
Cynthia T.
BEAUMONT
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Confirmed Service Customer
Stephen was excellent this reminds me when it was Munday Chevrolet. He kept me abreast of every details of the process.
Nernade C.
HUMBLE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
Asim was great. This dealership is way better than Chevy in Sugarland.
Kaiasha C.
HOUSTON
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
Es la segunda vez y la lavada del carro es terrible
Paola C.
SPRING
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Sales Customer
Very unhappy w/ how handled by dealer - 3 phone messages - 1 chat that was to have someone call me 2- emails & no return calls - very happy w/ the vehicle - the transaction & way company has not replied very disturbing - politically numerous times wanted positive feedback to Chevrolet - a sham
James P.
HUMBLE
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.