2549 Reviews Found
Confirmed Sales Customer
It was easy process I was only there for 2 hours ! They got me in and out and put me in the truck I wanted
Erica G.
HOUSTON
Business Response
Erica, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Business Response
Francisco, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Thank you for choosing Sterling McCall Chevrolet as your first choice for all your automotive needs!
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Confirmed Service Customer
I had to wait a while before being seen but overall
Natalie B.
HUMBLE
Business Response
Natalie, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Abdon, thank you for this positive rating! Have a great day. We sincerely value your business and look forward to your next visit!
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Business Response
Rehn, thank you for this positive rating! Have a great day. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
At this time I am not too happy with the service advisor I had his name is Elvin Carrera. He did not explain to me that I was not going to have my tires rotated when that is the reason for my appt along with my oil change.
Asharian C.
CLEVELAND
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
Excellent service department. Elvin took really good care of me, I would highly recommend him to everyone.
Rick C.
MESA
Business Response
It is great to hear that our staff at Sterling McCall Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
Did not fix Bluetooth problem and it was caused by sunroof that was installed something wrong with radio also when
Elmer L.
HOUSTON
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
When I arrived, had to wait outside in the cold for someone to wait on me even though there were three employees standing outside idle. Waited about twenty minutes because only one guy writing everyone up. Once vehicle was done I noticed it was finished. Watched my vehicle sit out front for twenty minutes before I asked when I would be able to leave. Told that the person who wrote me up had to sign me out even though again there were four men sitting at the desk idle talking and eat chips. they paged the gentleman who waited on me who had a couple of more people waiting on him. He did not answer and they let us continue to stand there even though they were not waiting on anyone. It was not until I requested to see the manager that I got someone else to check me out. You all have poor customer service.
Bassanera A.
SPRING
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
There was an oil leak reported on the quote but it doesn't show up in the list of things that were fixed. My service associate told me he thinks they went ahead and fixed it and that there was a 2 year warranty on the new transmission I recieved which was very reassuring but the paperwork doesn't say anything other than 1 year. Everything else was wonderful and I feel like I was taken care of other than the confusion of those two items.
Bruin F.
SPRING
Business Response
Bruin, thank you for taking the time to write about your experience at our dealership. All of us at Sterling McCall Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Business Response
Sharon, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Everything was good about this visit, other than I was offered a new battery at an exorbant price of $253. I replaced the battery for $132 that same afternoon at Walmart.My service advisor was polite and efficient. I also received the car in slightly over one hour.
Norwood K.
HOUSTON
Business Response
Norwood, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Overall the experience of my visit started off well. My advisor did come across as kind of rude and his interactions with other customers were rude as well . I didn���t mind the wait, but I just wished
Richard C.
HOUSTON
Business Response
Richard, thank you for this positive rating! Have a great day. We sincerely value your business and look forward to your next visit!
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Business Response
Rumaldo, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Sterling McCall Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
We had some misunderstanding about my key fob, but the issue was resolved to my satisfaction
Stephanie W.
SPRING
Business Response
Stephanie, thank you for taking the time to write about your experience at our dealership. All of us at Sterling McCall Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Took my car in for check engine light and traction control fault. Service advisor say needed diagnostic to see what fault. 3 days later I was advised that needed to replace the actuator again which was already replaced 3 yrs.ago, timing chain and transmission pan gasket. Went to the dealership and spoke to the service advisor and his manager to finalize the price and to see if we can get a loaner. Agreed on final price and loaner. I was told it'll take about 3 to 4 days for the work. 3 day later I was told it'll be a slight delay. Told him not an issue and I asked since they are there replacing the timing chain to also asked to change my water pump too and we agreed on the final price. Since my old water pump was still good, I asked the service advisor to keep my old pump so I can have a spare part ( just incase !!! ). 3 days later I called to follow up and they say slight delay it should be completed by Saturday ( another 3 days). I also ask the advisor all this work will clear my check engine light and the traction control fault ?? He say " yes ". Comes Monday I check and the service advisor say they are just finishing up. Told him I'll be in Tuesday morning to pick it up before I go to work. On Tuesday pickup my truck. 1. Didn't have my old water pump
Phillip C.
HOUSTON
Business Response
Phillip, thank you for this positive rating! Have a great day. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Thank you for the great repairs on my Malibu, I really appreciate it.
Jesus T.
SPRING
Business Response
Jesus, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Leland, thank you for taking the time to write about your experience at our dealership. All of us at Sterling McCall Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Sales Customer
Had a great experience from the moment I got off my car to the time I drove out in my new car!! Thank you Sterling McCall!! Jorge Gonzales and Justin Villarreal
Claudia T.
HOUSTON
Business Response
Claudia, thank you for taking the time to write about your experience at our dealership. All of us at Sterling McCall Chevrolet pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!