I had an appointment at 9:45 AM with Todd. When I arrived I did not see an advisor until 10:25 AM, at that time he tells me that he has an appointment waiting for him. I attempted to tell the advisor that I also had an appointment with Todd at 9:45, but he just walked away. Another young man told me not to worry, he would get someone to see me. Jose took care of me from there. Once my vehicle was ready, I received a call from Jose. Upon leaving in my car, I discovered that the next appointment sticker had not been changed and the oil life had not been reset. At that time I was headed back to my residence over 100 miles away. I called Jose and he asked if I could come back and he would change the sticker and reset the oil life. I felt like I was not important and that I didn't matter.